Free shipping on orders over $100!

Customer Service

About Sandy Hook Promise

Sandy Hook Promise (SHP) is a national, non-profit organization led by several parents and spouses who lost loved ones in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012 that claimed the lives of 20 first-graders and 6 educators.

Our intent is to honor all victims of gun violence by turning our tragedy into a moment of transformation. SHP works to prevent gun-related deaths due to crime, suicide and accidental discharge so that no other parent experiences the senseless, horrific loss of their child.

Shipping & Handling

Most merchandise will ship within 5 business days from receipt of order, however some items may take longer as noted in the product description.

Shipping cost is calculated based on your order total before any applicable taxes.

Shipping Rates for the Contiguous U.S.

Order Total Shipping Cost
$0.01 - $8.00
$7.00
$8.01 - $99.99
$10.00
$100.00+ Free!

 

Shipping Rates for Alaska, Hawaii and U.S. Territories/Freely Associated States

Order Total Shipping Cost
$0.01 - $8.00 $7.00
$8.01 - $99.99 $10.00
$100.00+ Free!

 

Please contact us for shipping to APO or international addresses.

Returns & Exchanges

If you are unsatisfied with your purchase for any reason, you can return or exchange your item(s) within 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To return your product for a refund or exchange, please contact us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.